What is ISDN?
If you are asking what is ISDN?, it stands for Integrated Services Digital Network. ISDN is a set of communication standards introduced in the 1980s that allowed voice, video and data to be transmitted digitally over traditional copper telephone lines.
At the time, this was a major step forward. Before ISDN, most phone systems were analogue, meaning calls and data were carried as analogue signals. ISDN converted those analogue lines into digital connections, resulting in clearer call quality and the ability to transmit voice and data at the same time. It was widely adopted in the 1990s and became the gold standard for reliable business connectivity.
How does ISDN work?
ISDN works by digitising communication over copper lines. Instead of using the line purely for voice calls, it divides the connection into separate channels. This allows simultaneous services, such as making a call while sending data.
Typical ISDN speeds reached up to 128 Kbps by combining channels. While that may seem slow by today’s standards, it was significantly faster and more stable than dial-up internet at the time.
Types of ISDN
There are two main types of ISDN:
Basic Rate Interface, or BRI
Designed for homes and small businesses, BRI provides:
Two 64 Kbps B channels for voice or data
One 16 Kbps D channel for signalling
This setup allowed users to make two calls at once, or use one channel for internet and one for voice.
Primary Rate Interface, or PRI
Built for larger organisations, PRI offers:
Up to 30 channels in Europe
23 channels in the United States
PRI was commonly used for business phone systems, supporting multiple simultaneous calls and providing a dependable connection for offices and call centres.
Why is ISDN being phased out?
Although ISDN was once cutting edge, it is now considered outdated. It has limited bandwidth compared to modern broadband, fibre and VoIP solutions. It is also relatively expensive to maintain and relies on ageing copper infrastructure. In the UK, BT is phasing out ISDN and other legacy services as part of the nationwide analogue switch-off move to digital voice and fibre networks.
Modern alternatives such as VoIP and fibre broadband provide significantly faster speeds, lower costs and greater flexibility. Businesses can now handle high quality voice, video conferencing, cloud services and large data transfers without the constraints of ISDN.
The legacy of ISDN
ISDN played a crucial role in the evolution of telecommunications. It acted as a bridge between analogue phone systems and today’s high speed digital voice networks. While it can no longer compete with current technologies, it paved the way for the connected, cloud based communications businesses rely on today.

