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The Challenge
The client required a telecoms partner capable of delivering high-reliability infrastructure while providing a level ofpersonal support that larger, corporate providers often fail to offer.
They needed a system that was both robust and backed by an expert team available to delve into technical queries without the frustration of automated loops or jargon-heavy responses.
The Spoke Solution
Leveraging our 26 years of B2B experience, Spoke Technology implemented a bespoke cloud-based solution tailored to the client’s specific opera- tional needs. By prioritising real conversation and technical rigour, we ensured:
- Seamless Service Transition: Zero-downtime migration protocols.
- Human Support: Direct access to specialists who pick up the phone.
- Proactive Monitoring: Fixing issues before they become “comms headaches.”
The Results
Since the migration, the client has experienced a significant reduction in operational friction. The combination ofreliable hardware and our fanati- cal approach to support has resulted in:
- Near-zero downtime on core business
- Rapid resolution of technical queries via our dedicated support desk.
- A future-proofed communication estate that scales with their growth.
About Spoke
We are the telecoms company that talks. We pride ourselves on being fanati- cal about our industry and delivering “headache-free” cloud solutions. As an ITIL and PRINCE2 certified provider, we bridge the gap between complex tech and real-world business needs.
